Our Policies
OUR MISSION
It is our Mission to be recognized as the Premier Salon in Leland, NC by providing extraordinary services, products, and hospitality to our guests through professionalism, expertise and humility.
OUR CORE VALUES
POSITIVITY
PROFESSIONALISM
HOSPITALITY
HONESTY & TRUST
WORK-LIFE BALANCE
COMMUNICATION
GROWTH
VISION STATEMENT
It is our Vision that Moxie will become home to the best stylists in the region, who seek high performance service quality within our laid-back luxury environment.
SERVICE INTENTION
It is our Company's Intention to provide hair care, scalp care, skin care and retail experiences which uplift, inspire, and embody the genuine goals and personalities of our guests. We aim to give back to our community through regular charity partnerships, to source products known for their efficacy, and to form relationships with our guests and staff that allow for trust and growth.
CANCELLATION POLICY
NO-SHOWS
Charged 100% of service total, No exceptions.
24HRS NOTICE
No Cancellation Fee
LESS THAN 24HRS NOTICE
50% Cancellation Fee; deposit or CC will be required to pre-book your next appointments
HEALTH ADVISORY
Should a guest arrive to an appointment with any condition that may cause our staff or other guests to be put at a health risk (i.e. lice, open wounds or skin infections). It will be at our sole discretion to immediately terminate service and charge full price. Please be aware of any condition that may impact your ability to receive services such as head spa, facials or hair care.
GROUP BOOKINGS & WEDDINGS
All bookings for parties of 4 or more will be subject to a 7-day cancellation policy.
INCLEMENT WEATHER
In the event of inclement weather such as hurricanes, our team will contact scheduled guests to reschedule if a necessary closure do to weather is imminent. Cancellation fees will only be enforced if the business is open and guests do not call to cancel with appropriate notice.
Thank You!
We understand as well as anyone that sometimes, life happens. We hope you will understand that our staff rely on timely notification of cancelled appointments so they may adjust their books accordingly, and so we may free up space for guests who may have been waiting to get in.
GUEST SATISFACTION POLICY
Moxie Team members seek to provide 100% Satisfaction to our guests. If you are dissatisfied for any reason, please contact us within seven (7) days of your original appointment to notify management of your concerns. We are happy to offer a one-time complimentary adjustment to your service to modify or correct your haircut, color or waxing service to your liking.
Moxie does not offer refunds for services.
We are happy to offer a refund up to fourteen (14) days from purchase for all retail products, or store credit for all product exchanges within thirty (30) days of purchase, with receipt.
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