What’s included in my service price? 

Price transparency is very important to us and our prices are as all-inclusive as possible, so the price you pay at checkout should match the price you were given when you booked the appointment (plus taxes and fees as outlined in our Policies section). All our services include a thorough consultation, wash and finish, unless otherwise noted. 

That said, we want to give you the absolute best hair experience we can, which sometimes means changing the service you booked to something more tailored to your needs. We may need to change your service price if: 

1) You and your stylist decide on a totally different service during your consultation. If that happens, your stylist will always inform you of and get your consent for the price change before moving forward with the new service. 

2) You have very long/dense and/or very thick/curly hair and 

—would like your hair blown out. To avoid surprises at checkout, be sure to book “Additional Time” if needed
—your stylist needs to exceed our liberal product allowance during your color service. Should this happen, your stylist will let you know. Extra bowls are $25 each, and it is rare that more than one extra bowl is needed. 

If you’re not quite sure what to book, give us a call and we’ll be happy to book you a complimentary consultation.

How long should I wait to wash my hair after I get my color done? 

We recommend waiting 2-3 days because it takes about that long for the cuticle layer of your hair to fully close, trapping the color molecule and allowing for longer lasting hair color. 

How long should I wait to get a Head Spa treatment after I get my color done? 

Though all of our products are sulfate-free and color safe, we are still doing a multi-sequence protocol which could have an impact on your artificial hair color. We recommend waiting until approximately 5 days before your next color appointment to allow for longer lasting hair color.

Can I get a Head Spa treatment with hair extensions?

Unfortunately, we do not recommend getting a Head Spa treatment while your extensions are installed. Instead, we recommend having this service performed at every move-up/reinstallation/removal appointment to give your scalp the nourishment, exfoliation and invigoration it needs to stay healthy before/after extensions.



What forms of gratuity are accepted? 

Tips are truly appreciated, and we accept cash or Venmo 

Will I receive an appointment notification? 

Our booking system is set to deliver notification and confirmation emails, but glitches happen, so please add your appointment to your personal calendar. Please also be sure to add us to your known contacts so that our emails don’t go to spam. 

What brand of color products do you use? 

For permanent, demi- and semi- colors we use Redken; for bleach we use Redken and L'oreal Pro, and for creative colors we use Pulp Riot or Pravana.

How long will my appointment last? 

Our haircut appointments are scheduled for 45min-1.5 hours and our color service times vary but in general will last anywhere from 2 to 5 hours. 

How do I know which color service to book? 

We include a detailed description of each of our colors services here, but if you’re still not sure what to book, give us a call or shoot us an email so we can help you figure out what’s right for you and/or schedule your complimentary consultation. 

GOING LIGHTER FAQs 

Which techniques will my stylist use to lighten my hair? 

Our highlighting services are tailored just for you. During your consult, you and your stylist will decide on a strategy and then your stylist will employ any number of techniques like balayage, babylights, foils, teasylights, foilyage, etc to make it happen. 

Do I need a full highlight or a partial? 

There’s often confusion over the difference between a full and a partial highlight, so let us clear it up for you! A partial will focus on lightening the hair from around your face to right behind your ears to the top of your head. A full will lighten all sections of your hair. This doesn’t mean that every single piece of hair will be lightened (that’s a bleach & tone!), but rather that your whole head of hair—from the front of your hairline to the back—will be brightened. 

What methods do you use to protect the integrity of my hair during a lightening service? 

All of our lightening services include a bond repair treatment to protect the integrity of your hair’s health. We also use high-quality color products and hair-care products to protect your hair. If your hair is already compromised, we’ll discuss strategies for bringing your hair back to a healthier state before we use bleach on your hair. We’ll never do a service if at the expense of your hair health. 

Can I still lighten my hair if I’ve previously used box dye? 

If you have box-dyed hair and want to go lighter at all, we recommend you book a consultation for a Color Correction. Box-dye can be incredibly challenging to break through and requires a lot of technique, toning, and time, so it may take more than one session to achieve your lightness goals. 

Does my blonding service include a gloss? 

Yes! Your stylist will almost always choose to give you a gloss after lightening your hair, so we include the price in the cost of your service.